Our Work / Case Studies

Government and public sector case studies

A council that wanted its whole community, not only its staff, to understand what a disability changes about an ordinary day.

A participant on the beachside terrace, facilitator alongside.

The public counter is the hardest room

A resident who has waited an hour, a colleague who has had enough, a ramp that is not where the map says: local government meets these moments at the counter and on the footpath.

Central Coast Council brought PTR one of them, and the program it built has been running across the Central Coast ever since.

Central Coast Council

Raising awareness of disability

A VR experience co-designed with the Council's Access and Inclusion Reference Group, whose members appear in the build.

A man wearing a headset stands on a beach as guide markers rise from the sand around him, the water behind.
Guide markers rise from the sand.
Central Coast Council

The beach and the shopping centre, from a wheelchair

The Council wanted local business, sport and recreation to understand access from the inside, so the experience gives a first-person view of a beach and a shopping centre with a disability.

It has been delivered more than 200 times across the community and is now part of teacher training, council staff training and CSIRO-facilitated sessions.

Read the Central Coast Council case study

What council staff and residents rehearse

A concern raised at the counter, a footpath walked with a cane, a scenario from a wheelchair.

A resident raises a concern at a service counter while another listens, a floating panel of replies in view, seen through the headset.
A resident raises a concern at the counter.
A therapist wearing a headset walks behind a white cane user along a suburban footpath.
A therapist walks behind a white cane user.
A facilitator in a floral dress crouches beside a man using a wheelchair who wears a headset and raises both hands.
A facilitator crouches beside a participant mid-scenario.
"Our ethos from the beginning has been about co-designing solutions alongside people with lived experiences."

Simon Lowe, PTR's CEO.Simon Lowe
CEO, People Tech Revolution. SAE Insights

The rooms public servants practise in

Counters, doorsteps, depots and hearing rooms: the conversations the public sector gets one attempt at, each one rehearsable.

A case worker wearing a headset stands on a wet verandah in the rain as an older woman opens her front door.
A home visit, and a door opening.
Inside the simulation, a man leans across a public service counter talking fast, seen from the officer's side.
The public counter, seen from inside the simulation.
A simulated hearing room with timber panelling and a high ceiling. A woman sits at the raised bench wearing the headset.
Giving evidence, practised before the day it counts.

And the field and depot side

A toolbox talk before the shift, and a response that starts outdoors, unplanned.

A simulated council works depot in cold blue light. A crew leader wears the headset as a new starter listens.
A crew leader runs a depot toolbox talk.
A field officer wearing a mixed-reality headset and hi-vis vest raises a hand toward an unfolding situation outdoors.
A field officer responds outdoors.

Where next

The industry page, the disability-awareness work under its other heading, and the pages that explain the medium.

A simulated public library service desk. A library officer wearing the headset stands behind the desk as a visitor approaches.
Government and Public Sector. Every public-facing conversation PTR builds for. Counter, doorstep, depot and hearing room, with the evidence linked.
 A homeowner watches a therapist wearing a headset measure a doorway for a handrail.
Aged Care and Disability. The same program, read from the care side. Where the Central Coast work sits beside the care conversations PTR is building.
 An older woman waits in her doorway, seen through the headset from the footpath.
What is XR? Virtual, augmented and mixed reality, explained plainly. Which one a council program needs, and why.

And more places to look

Every case study PTR has published, and the practice room frontline staff return to.

A supervisor wearing a headset leans in to check on a contact-centre officer seated at his desk.
All case studies. Client by client, what was built and what happened. Eight programs across health, education, government and the workplace.
 A frontline staff member wearing a headset stands with both hands open at waist height, facing a simulated agitated adult.
Immersive training and roleplay. The practice room PTR builds for frontline staff. De-escalation, disclosure and the doorstep, run as often as needed.

Want a result like this for your own government or public-sector team?

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WHAT CLIENTS SAY
Keia Hobbs, MD
PTR demonstrated a profound understanding of the intricacies of human behaviour, crucial in crafting meaningful and impactful experiences. I wholeheartedly endorse PTR and their commitment to creating impactful experiences.
Keia Hobbs, MD
Assistant Dean of Graduate Medical Education, University of Illinois Chicago
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Simon Lowe in conversation, hands raised mid-sentence in an armchair
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