Training programs

Training programs for the conversations that matter

Speaking up, calming someone down, saying the hard thing, noticing bias. Choose the conversation, and we build the practice around it.

The conversations

Moments that decide what happens next

Pick the conversation your people find hardest, and see every way they can rehearse it before it counts.

Practising feedback in a ward scenario.

Speaking up for safety. A risk is noticed and someone senior is busy. Practise saying it, and hearing it.

Inside the simulation, a frustrated man leans across a public service counter talking fast, seen from the officer's own position, a translucent panel of choice buttons floating within reach.

A man leans across a service counter.

De-escalation. Voices rise at the counter, the bedside or the bus door. Rehearse the first few seconds.

A manager wearing a headset sits facing a simulated team member across a small table, rehearsing a performance feedback conversation.

A manager rehearses across a small table.

Difficult conversations. Feedback, complaints and bad news. Practise with someone who answers back.

A performance and feedback scenario in the Google DEI training, shaped by bias and stereotyping between a manager and a report.

A feedback scenario from the Google training.

Bias and inclusion. Feel exclusion from the inside, then practise the words that change the room.

More conversations

Starting work, serving everyone, caring well, asking an expert

The same approach, for the first week on the job, the customer who needs a different kind of help, the clinical conversation and the expert who is hard to reach.

A new starter waits in the staff kitchen. A first person VR training scenario for workplace and enterprise, seen through the headset.

A new starter waits in the kitchen.

Induction and onboarding. The first shift, the first site, the first client. Rehearse it before the first day.

A cafe scenario for practising supported movement.

A cafe scenario for supported movement.

Disability awareness and inclusive service. Serve every customer well by practising the moments that trip staff up.

A GP leans forward to welcome a patient across a consulting room desk, the GP wearing a headset.

A GP welcomes a patient across the desk.

Clinical and patient conversations. Bad news, consent, a worried family. Practise with a patient who answers back.

An adult sits facing a floating head-and-shoulders presence of a subject-matter expert digital twin, backed by soft abstract light, practising a conversation.

An adult faces an expert digital twin.

Knowledge twins and expert access. An expert’s approved knowledge, answering questions when the expert cannot.

For buyers

Answers for the people who own the training

The standards wording, the evidence and where practice fits, written for the educator, the L&D lead, the safety lead, the aged care educator and the innovation lead.

A nurse educator wearing a headset briefs a nursing student in a simulation laboratory.

A nurse educator briefs a nursing student.

For clinical educators and simulation leads. The standards wording, what a debrief contains, and how a scenario grows from an incident, for hospitals and university simulation centres.

Enterprise and workplace. A leader briefing staff on a restructure: a headset-wearing leader addresses colleagues gathered in an office meeting space.

A leader briefs staff in an office.

For learning and development leaders. What the positive duty and psychosocial codes ask you to train, a program shape to hand to an owner, and where practice fits.

A simulated emergency department triage desk at night. A triage nurse in the headset sits at the desk while a man stands at the counter, agitated but not aggressive.

A man speaks across a triage desk.

For safety and wellbeing leads. What the code asks you to train, what counts as evidence, and where practice fits, in Australia and the United States.

A simulated suburban kitchen in an older person's home. A support worker wears the headset at the bench while the resident sits at the table.

A support worker greets a resident at home.

For aged care and home care educators. What counts as competency and dementia training, US in-service hours and pseudo-patients, and the record an assessor reads.

People adjust the controls around a central model, deciding what a twin may say. An AI roleplay scenario for applied AI in sensitive conversations.

People adjust controls around a shared model.

For innovation and digital leads. The frameworks, data answers and fast-build path a pilot needs on its way to a program.

Planning a program

What to settle before a session runs

Headsets, the stages of a pilot, the business case and the purchase, each answered with the rules and sources a buyer needs.

A fitting scenario for practising headset setup.

A facilitator helps someone put on a headset.

Headsets and equipment. Whether you need headsets, who brings them, which ones fit, and how to keep a shared headset clean between users.

A PTR facilitator stands beside a person wearing a headset as they raise their hands.

A facilitator guides someone in a headset.

How a pilot runs. The stages, the roles on each side and the measures chosen up front, with what Mater and Google measured.

A director waits in a plain meeting room.

For the person writing the business case. How to evaluate a program, what the published results measured, and what violence and turnover cost, in Australia and the United States.

Planners review a flood response plan.

For procurement and finance teams. Thresholds, portals and what an RFQ should ask for, in Australia, New Zealand and the United States.

How PTR delivers

Every way to practise a conversation

Most programs combine formats, chosen for the workforce and the risk. How we deliver shows each format and who runs it.

A participant rehearses in the headset while observers watch from another part of the room. — A participant rehearses while others watch.

The PTR VR Library

Ready-to-run titles for bias, discrimination, anxiety and leadership, including Equal Reality VR. See the Library.

A clinician rehearses a ward round beside the bedside screen. — A clinician rehearses a ward round.

Custom VR and XR

Scenarios built from your own rooms, incidents and escalation pathways, in VR, AR or MR. A fast build puts a first version in front of staff quickly.

A patient speaks from a hospital bed.

AI roleplay in a browser

An AI character plays the other person on a laptop or phone, gives feedback against set criteria, and runs the scene again.

A reviewer watches an AI conversation with the approval controls in view. — A reviewer watches an AI conversation.

Didymo digital twins

Didymo answers from an organisation’s approved material and hands over to a person when judgement is needed.

Facilitators hand over an XR practice session in a workshop room. — Facilitators hand over a practice session.

Facilitated sessions

A facilitator briefs the group, each person takes a turn and the debrief turns what was noticed into what people will do next time. A PTR facilitator can join by video call, or a trainer you already work with can run the room with PTR’s scenarios and preparation. Programs can run under your own brand, delivered by your trainers or ours and licensed for your organisation or for the clients you train.

The evidence

Results from Google, Mater and Mayo Clinic

For de-escalation, the evidence is published research by other teams, summarised with its limits.

A home-office video call from the Google DEI scenarios. — A home-office call, a Google scenario.

Peer reviewed: Google, ACM CHI 2024

A peer-reviewed paper evaluated VR inclusion training built with Equal Reality, a subsidiary of People Tech Revolution. The 7 trainees who returned the optional survey gave 82% average agreement that it was better than Google’s standard DEI training.

Inside the Mater build: an older patient sits up in a hospital bed, a meal tray across the blanket, curtains drawn beside him. — Inside the Mater build, at a bedside.

Client evaluation: Mater Education

In Mater’s own program evaluation of its speaking-up pilot, over 96% of participants wanted more training in VR.

Download the Google research paper PDF Download the Mater case study PDF

A clinician wearing a headset stands at a hospital bedside facing a simulated patient propped up on pillows, practising the bedside conversation in a ward that looks like the ward. — A clinician at a hospital bedside.

Peer reviewed: Mayo Clinic

A DEI program People Tech Revolution built for Mayo Clinic nurse leaders was tested against a control group, and those who trained gained in empathic feeling (p = .002).