AI

Custom AI experiences

A custom build can draw on any of PTR's six AI capabilities: digital twins that talk to clients and connect to everyday workflows, AI companions built around a defined purpose, conversational agents with configurable guardrails, retrieval over an organisation's own approved knowledge, human oversight with review and audit built in, and connections to calendars, booking and business tools.

Screenshot of the Didymo product landing page, showing the headline Scale your time with your own AI digital twin
Didymo, PTR's own shipped applied-AI product: a screenshot of its public landing page.

Our commitment

PTR's published position on AI rests on five commitments:

  • A Secure Safety Net: we provide a protected environment for sensitive conversations, ensuring you have the support you need when discussing complex or difficult topics.
  • Data Ownership: your information belongs to you. We prioritise security and data sovereignty, ensuring that your data remains private and is not shared with or exploited by large third-party corporations.
  • Domain-Specific Expertise: our AI is trained on areas we are deeply passionate about, including mental health, aged care, and both chronic and acute illness.
  • Healthcare Empowerment: we aim to amplify the capabilities of those working within the healthcare system, providing tools that enhance their professional expertise.
  • Scalable Impact: whether an individual seeking support or a large organisation managing complex needs, our platform is designed to be fully scalable and accessible.

On top of these commitments, PTR builds for organisations where trust matters: approved knowledge, human oversight, configurable boundaries, auditability, and deployment and data-location options where available.

How a build comes together

PTR's published build process runs in five stages: Discovery & Consultation (understanding your goals and identifying the best tech solution), Co-Design Workshops (collaborative sessions to shape the experience with your team), Prototyping & Development (building custom environments, characters and features), Testing & Deployment (delivered across platforms with analytics and support built in), and Ongoing Support (staying with you to evolve and optimise the experience). Read the full detail on our approach.

Where a custom AI build is not the right fit

A custom AI build is only as strong as the material it is grounded in: it needs curated, approved knowledge to draw on, not a general assumption that the model already knows an organisation's own policy or practice. It is not a substitute for licensed clinical or crisis care, and PTR's own published commitment is to amplify the people already doing that work, not replace them. And because a build is co-designed rather than off-the-shelf, it still needs the time the five-stage process above describes; a genuinely custom system is not something that can be switched on overnight.

Talk to us

Start a conversation about a custom build on the AI overview page, or explore what is already running at AI STUDIO DEMOS.

Key takeaway

A custom AI experience combines PTR's six standard AI capabilities into a build shaped around one organisation's own knowledge and workflow, delivered through a published five-stage process, not an off-the-shelf product with a fixed feature set.

Sources and further reading