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Aged Care & Disability case studies

Central Coast Council's disability-awareness project sits at the meeting point of government and disability services: a council-led program, but one built to change how an entire community understands and supports people with disability, in the same everyday settings, a beach, a shopping centre, aged care and disability service providers work in every day.

An older woman wearing a VR headset and holding a controller, with text overlay reading 'Aged Care & Disability Services'.

Central Coast Council: Raising awareness of disability

Central Coast Council developed a VR experience to build empathy and a better understanding of what people with a disability face in everyday scenarios, as part of its wider strategy to improve Disability Access and Inclusion across the community it serves. Co-designed with the Council's own Access and Inclusion Reference Group, it gives participants a first-person perspective of navigating a beach and a shopping centre with a disability, then reflecting on the barriers each presents.

An avatar stands beside a framed scene of a man in a wheelchair outdoors, part of the Central Coast Council disability-awareness experience.
A framing device used in the Council's VR disability-awareness experience.

It has since been delivered more than 200 times across the community, and has been incorporated into teacher training programs, internal council staff training and CSIRO facilitated sessions.

Read the case study

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See also Aged Care & Disability in Our Work's industries pages, and Government & Public Sector, where this same case study also appears.