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Insights

Where the world searches for de-escalation training

Over the past year, New Zealand searched for de-escalation training more than any other country, by share of its searches.

Kim Loza

By Kim Loza, Head of Product at People Tech Revolution

Published Last updated Version 1.1

The question

Which countries are looking for this training

Training and safety leaders everywhere face the same raised voice at the counter. We asked Google Trends which countries give the biggest share of their searching to the words buyers use.

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A distressed client at a service desk.
A young man stands with hands covering his eyes at an after-hours crisis service desk; a night worker wearing the headset stands opposite, rehearsing a crisis conversation.
A night shift at the front desk.
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An upset visitor, rehearsed in the headset.

The data

Share of search, country by country

Twelve months to 24 September 2026. A score of 100 marks the country where the term takes the largest share of all searching; every other country is scored against it.

Share of each country’s searches, scored against the top country (100)
Term Highest share Next highest
de-escalation trainingNew Zealand 100South Korea, United States and Canada 44; Australia 33
workplace violence trainingCanada and New Zealand 100United States 80; Australia 40
occupational violenceAustralia 100Canada 75
ai roleplayUnited States 100Singapore 91; South Korea 81

New Zealand

The highest share of any country

New Zealand scored 100 for de-escalation training, ahead of South Korea, the United States and Canada at 44 and Australia at 33.

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Rehearsing an escalation, one step at a time.

A share, not a surge

New Zealand’s own weekly series registers searches in only a few weeks of the year, too few to show a trend. What the country ranking shows is attention: of all the searching New Zealanders do, more of it goes to this training than anywhere else.

Teams comparing options can start with VR de-escalation training.

New Zealand: assaults on Health NZ hospital staff reported, twelve months to June
New Zealand: assaults on Health NZ hospital staff reported, twelve months to JuneReported assaults on hospital staff by patients, family members and visitors, 2023 to 2025.016003200480064008000202320242025
reported assaults
See the data (assaults reported)
202320242025
reported assaults600166357777

Source: RNZ, reporting Health NZ data, 22 September 2025.

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An intake desk, a visitor raising their voice.

What the attention sits on

Assaults on Health New Zealand hospital staff reported in the twelve months to June rose each year: 6,001 (2023), 6,635 (2024) and 7,777 (2025) (RNZ, from Health NZ figures). A country that searches hard for de-escalation training is also one where the need is being counted.

Workplace violence

Canada and New Zealand tie at the top

For workplace violence training, Canada and New Zealand both scored 100, with the United States at 80 and Australia at 40.

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A triage decision under pressure.

One phrase, shared across the Pacific

Workplace violence is the phrase American buyers search, and New Zealand searches for it as heavily as Canada. The American rules are set out in workplace violence training in the United States.

Australia

Occupational violence is Australian vocabulary

Australia scored 100 for occupational violence, with Canada next at 75 and the United States and Singapore at 37.

A facilitator turns over a feedback card. A VR training scenario for AI training and roleplay.
A debrief after the scenario.

Write for the reader’s words

An Australian buyer searches for occupational violence; an American buyer for workplace violence; a New Zealand buyer for both, and for de-escalation. See occupational violence rules in Australia and occupational violence and aggression training.

AI roleplay

A worldwide interest

AI roleplay is searched far more widely: the United States leads, with Singapore at 91 and South Korea at 81.

A headset-wearing practitioner raises a hand to begin. An AI roleplay scenario for AI roleplay and practice.
Raising a hand to try again.
A headset-wearing coach leans towards their practice partner. An AI roleplay scenario for AI roleplay and practice.
A facilitator beside a practising pair.
A leader practises responding in a conversation beside the office table.
A leadership room, rehearsing the hard message.
AI roleplay: yearly average search interest by country
AI roleplay: yearly average search interest by countryGoogle Trends, each country on its own 0 to 100 scale, 2021 to 2026. New Zealand has too few weekly searches over five years to chart.020406080100202120222023202420252026
United StatesCanadaAustraliaUnited Kingdom
See the data (index, 0 to 100)
202120222023202420252026
United States009173057
Canada003113766
Australia30361857
United Kingdom002112551

Source: Google Trends, weekly index averaged by year, pulled 24 September 2026. 2026 is January to September.

A participant discusses an XR rehearsal with a facilitator.
Notes written straight after the session.

How do I read a score of 100?

It marks the country where the term takes the biggest share of all searching, not the country with the most searches. A large country can search more often and still score lower.

A participant practises placing a shape on the gallery floor.
A participant practises placing a shape on the gallery floor.

Why is St Helena left out?

The island territory scores high on several terms, because in a place that small a handful of searches moves the share. We list the countries whose scores rest on enough searching to read.

An operator rehearses a hand gesture beside the control room screens.
An operator rehearses a hand gesture beside the control room screens.

Where do I start?

AI roleplay training for practice at scale; search demand in Australia and the United States for how interest moved over the year.

Cite this research

Free to quote and cite with a link to this page. Name the version you read, so readers can see what has changed since.

APA 7

Loza, K. (2026, September 24). Where the world searches for de-escalation training (Version 1.1). People Tech Revolution. https://peopletechrevolution.com/insights/de-escalation-training-search-worldwide

Data: Google Trends interest by country for the twelve months to 24 September 2026, pulled on 24 September 2026, countries below Google’s volume threshold left out. How to read the scores is set out above.

Version history

VersionDateWhat changed
Version 1.1Added Health NZ hospital assault reports, five-year AI roleplay interest by country, and US and Australian injury data.
Version 1.0First published.

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Sources

Each series on Google Trends, ready to reproduce.

An intake worker speaks with a young woman. A VR training scenario for justice and community services.

Hospital system under pressure blamed for increased staff assaults

RNZ, 22 September 2025

Health NZ hospital staff assault reports, twelve months to June, 2023 to 2025.

Two specialists review images for computer vision. An AI roleplay scenario for custom AI experiences.

Google Trends: de-escalation training, past year

Google

Open the interest by region panel, set to countries, to see the ranking.

A man waits at the triage bay counter. A first person VR training scenario for healthcare, seen through the headset.

Google Trends: workplace violence training, past year

Google

The same panel for the North American phrase.

A facilitator turns over a feedback card. A VR training scenario for AI training and roleplay.

Google Trends: occupational violence, past year

Google

The Australian phrase, country by country.

A headset-wearing practitioner raises a hand to begin. An AI roleplay scenario for AI roleplay and practice.

Google Trends: ai roleplay, past year

Google

The term searched most widely of all.

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