Our Work / Case Studies

Everyday Inclusion: Built with Cornell University

Everyday Inclusion is a three-part VR training experience, co-designed with Cornell University and diversity and inclusion expert Angela Winfield, and has led PTR's inclusion library since 2018.

The challenge

Most inclusion training tells people what bias looks like, through slides, definitions and hypothetical examples. Cornell and PTR wanted something different: an experience that let people feel unconscious bias, microaggressions and intersectionality from the inside, rather than only hear about them described.

What was built

Everyday Inclusion teaches players to recognise bias and racism in the workplace, and equips managers to navigate difficult conversations with empathy and confidence. The interactive VR experience gives users a first-hand experience of bias across its three parts, exploring unconscious bias, inclusion, microaggressions and intersectionality. It is also available in French and German, extending its reach beyond English-speaking workplaces.

Everyday Inclusion was originally created with Equal Reality and has since grown into a stand-alone product line within the PTR VR Library, alongside sibling titles Finding Common Ground and Speak to Me Normally. It sits among a wider set of PTR custom VR builds addressing workplace inclusion and difficult conversations, including "Included @Optus," built to help Optus staff understand and address workplace bias, and Archer's Lab, a VR co-working space built for the Enterprising Young Women Program to help aspiring entrepreneurs build business confidence.

How it was delivered

As one of PTR's longest-running and most widely deployed titles, Everyday Inclusion has been used well beyond its original Cornell engagement: it was the module PTR drew on for Etihad Airways' cabin crew inclusion pilot and for Metro Trains' gender equity workshops, delivered each time alongside facilitated discussion rather than as a standalone VR session.

Scenes from Everyday Inclusion

Three avatars seated around a conference table in a glass-walled meeting room, one gesturing mid-conversation.

A workplace meeting-room scenario.

Three animated avatars, two men and a woman, seated on lounge chairs around a coffee table in conversation inside a VR meeting room with a bell-tower visible through the window.

A lounge conversation scenario, Cornell bell tower visible through the window.

In-experience reflection prompts, including 'Did you feel included?', displayed beside the avatar Tamara and the Everyday Inclusion title.

Reflection prompts shown after a scenario, from the PTR Library catalogue.

Results

Durability

Cornell and Angela Winfield's role was to ensure the scenarios reflected real, felt experiences of bias rather than abstracted examples, and the program's continued use across new clients years after its 2018 origin points to its durability as a training tool.

Scope of this page

No independent, published outcome study of the Cornell engagement itself was found in the source material used for this page; where Everyday Inclusion has been deployed with other clients, such as Etihad Airways, their own reported results are documented on those clients' case-study pages rather than claimed here.

A guide character in a maroon shirt gestures toward a large 3D 'EVERYDAY INCLUSION' title beside a green armchair, in the VR experience's title scene.

The in-experience guide who introduces each module.

Two men in an office; one wears a VR headset and holds controllers while the other guides him, with a 'Revolutionise Training with Virtual Reality' poster on the wall behind them.
Etihad Airways

Everyday Inclusion formed part of a two-day cabin crew inclusion pilot with Etihad Airways, alongside the Mind Shift module and facilitated Yarning Circle discussion. Full case study