--- title: "Finding Common Ground: discrimination on the front line" description: "Finding Common Ground: PTR's two-part VR title on discrimination in a customer-facing workplace, built with an Australian bank from a real incident." canonical: https://peopletechrevolution.com/xr/ptr-vr-library/finding-common-ground --- [XR](https://peopletechrevolution.com/xr) / [PTR VR Library](https://peopletechrevolution.com/xr/ptr-vr-library) # Finding Common Ground A two-part VR title about discrimination in a customer-facing workplace, and what a team is expected to do about it. Built from a real incident, with a world-leading Australian bank. Across the counter, a reply still to choose. Answering a customer across the counter. ## First you feel it. Then you decide what the team does. Part one gives you the discrimination first-hand, from the side of the person it lands on, in the kind of exchange that happens at a counter or a desk every day. Part two hands you the proactive behaviour a team is expected to show, and lets you practise it before a real customer is standing there. ## What changes for your organisation A policy tells staff what the standard is. This title lets a whole team rehearse meeting it, in the same exchange, and talk about it afterwards. The handover where the team decides next steps. ### Expected behaviour becomes practised behaviour Customer-facing teams carry the organisation's standard in every exchange. Finding Common Ground makes that standard something people have done, in the headset, rather than something they have read. The debrief afterwards is where the team agrees what it will do the next time. ## One exchange, told in two parts The scenes follow an exchange that actually happened, reshaped so a learner can stand inside it and then choose what to do. Part one: the exchange, from the side it lands on. Part two: the response a team is expected to give, practised. > "For instance, our simulations allow users to experience what it feels like to be discriminated against, to navigate life in a wheelchair, or to practice de-escalation techniques in response to microaggressions." Simon Lowe CEO, People Tech Revolution. [The Cusp of a Revolution, Global Best Practice Group, October 2024](https://globalbestpracticegroup.com/airevolution/) ## How a session runs Each part runs between 4 and 10 minutes, and PTR delivers Library sessions with a facilitated group debrief. Some features need an internet connection; the Library collects no personal data, though it may collect app-improvement and analytics data. The briefing, before the headset goes on. Swapping sides, so both parts get felt. Comparing choices in the debrief. ## Built with an Australian bank Finding Common Ground was designed in collaboration with a world-leading Australian bank, based on a real-life experience of discrimination. PTR's published materials describe the partner only in those terms. The same kind of front desk exchange. ### A real incident, kept real The bank brought the incident; PTR brought the build. Keeping the exchange close to what happened is what makes the practice transfer to a real counter. Like Everyday Inclusion and Speak to Me Normally, the title was originally created with Equal Reality, a subsidiary of People Tech Revolution, and now sits within the PTR VR Library. ## Where the same exchange happens A shop floor, a collection counter, a contact centre: customer-facing work puts the same moment in front of different people. These are the rooms PTR builds it in. A shop aisle, mid-complaint. A collection counter. A contact-centre huddle, where the standard gets set. ## The rest of the Library The other Library titles, each built for one conversation, and the PTR pages that put them to work. [Everyday Inclusion. Unconscious bias, microaggressions and intersectionality, felt first and then discussed.](https://peopletechrevolution.com/xr/ptr-vr-library/everyday-inclusion) [Speak to Me Normally. Social anxiety at work, felt from the inside.](https://peopletechrevolution.com/xr/ptr-vr-library/speak-to-me-normally) [Lift VR. Leaders answer a sensitive request in their own voice.](https://peopletechrevolution.com/xr/ptr-vr-library/lift-vr) [Mind Shift VR. Glass Ceilings and Inclusive Perspectives, set in virtual workplaces.](https://peopletechrevolution.com/xr/ptr-vr-library/mind-shift) [Immersive training and roleplay. How PTR builds practice for the hard human moments.](https://peopletechrevolution.com/training/vr-training-and-roleplay) [Workplace and enterprise. The sector where the Library runs most, and the conversations it covers.](https://peopletechrevolution.com/work/industries/workplace-enterprise) Want to bring Finding Common Ground to your own team? [Open the contact form](https://peopletechrevolution.com/xr/ptr-vr-library/finding-common-ground#contact) Ask our CEO Simon Lowe’s Digital Twin a question ## Sources Each source, linked to the original. ### [The Cusp of a Revolution](https://globalbestpracticegroup.com/airevolution/) Global Best Practice Group, October 2024 The interview the quote above comes from, where Simon Lowe describes what PTR's simulations let people feel. ### [Everyday Inclusion: built with Cornell University](https://peopletechrevolution.com/work/case-studies/everyday-inclusion-cornell) People Tech Revolution How PTR delivers Library titles with clients, including the Etihad Airways and Metro Trains programs. Related PTR work Related PTR work - [Etihad Airways: cabin crew inclusion](https://peopletechrevolution.com/work/case-studies/etihad-cabin-crew-inclusion) - [Metro Trains: gender equity](https://peopletechrevolution.com/work/case-studies/metro-trains-gender-equity) - [Workplace & enterprise case studies](https://peopletechrevolution.com/work/case-studies/workplace-enterprise) - [The PTR VR Library](https://peopletechrevolution.com/xr/ptr-vr-library) - [Try it in the browser on Labs](https://labs.peopletechrevolution.com/)