--- title: "Innovation team evidence: VR and AI conversation practice" description: "For innovation leads taking VR or AI conversation practice to sign-off: results from Google, Mayo Clinic and Mater, each labelled by who measured it." canonical: https://peopletechrevolution.com/work/innovation-teams --- [Our Work](https://peopletechrevolution.com/work) / For innovation teams # Evidence your clinical and safety owners can check Practise the conversations where the response matters, with results published by the organisations that ran them. The situation ## You have found something worth piloting. Now it needs sign-off An innovation lead sees staff rehearse a hard conversation in a headset or with an AI character. Before a pilot, the clinical governance lead, the safety manager and the educator each ask the same question: what does the evidence say, and who measured it? A director waits in a meeting room. Two nurses at a ward station. Colleagues review a screen together. The conversations ## Four conversations where the response matters Each one can affect safety, dignity, care or someone’s job. These are the moments staff rehearse. A nurse leader faces two colleagues. ### Speaking up and bias Challenging an unsafe decision by someone senior. Recognising exclusion, and responding to it. ### De-escalation and difficult conversations Responding to someone who is becoming angry. Addressing performance, a complaint or harm, with a family or a colleague. The evidence ## Three results, each labelled by who measured it Two are peer-reviewed papers. One is a client’s own program evaluation. Forward them as they are. An office desk scenario from the Google training. ### Peer reviewed: Google, ACM CHI 2024 In the [published paper](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf), the 7 trainees who returned the optional survey gave 82% average agreement that the VR training was better than Google’s standard DEI training, and 94% average satisfaction. The scenarios were co-designed with Google’s DEI team. [Read the case study](https://peopletechrevolution.com/work/case-studies/google-vr-dei-training). A clinician at a hospital bedside. ### Peer reviewed: Mayo Clinic, a controlled trial Of 1,149 eligible nursing leaders, those who trained in the VR program People Tech Revolution built gained in empathic feeling against a control group ([p = .002](https://doi.org/10.1016/j.socscimed.2024.117648)). [Read both Mayo Clinic papers](https://peopletechrevolution.com/work/research-evidence/vr-nursing-leaders-mayo-clinic). Inside the Mater build, at a hospital bedside. ### Client evaluation: Mater Education In Mater’s own [program evaluation](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf), 90% of participants reported better concentration, 77% found the scenarios more engaging than face-to-face delivery, and over 96% wanted more training in VR. [Read the case study](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement). [Download the Google research paper PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf) [Download the Mater case study PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) A caseworker sits across from a distressed client. ### De-escalation: research, not our results PTR has no published de-escalation result of its own yet. The [published studies](https://peopletechrevolution.com/insights/vr-de-escalation-training-evidence) report confidence and simulated-skill gains, each with design limits worth reading before a pilot. Sign-off ## What each owner will ask, and where the answer is Send each reviewer the page written for their question. A facilitator briefs participants. ### Clinical governance and safety Which rule does it serve? See [the mandatory training action](https://peopletechrevolution.com/learn/standards/nsqhs-action-1-20), [occupational violence duties](https://peopletechrevolution.com/learn/standards/occupational-violence-australia) and [US workplace violence rules](https://peopletechrevolution.com/learn/standards/workplace-violence-training-united-states). ### Privacy, security and procurement Where is data processed, and under what terms? The [governance page](https://peopletechrevolution.com/about/governance) carries the identifiers, processing locations and documents reviewers read. A consultation across a table, tablet between them. ### Education and evaluation How will we know it worked? Agree the measures first with [the pilot evaluation guide](https://peopletechrevolution.com/insights/evaluate-de-escalation-training-pilot), and plan the scene and debrief with [the scenario design guide](https://peopletechrevolution.com/insights/design-de-escalation-scenario-debrief). Questions ## What innovation leads ask first Short answers. Four people lean over a lit table. ### Custom build or ready-made? Both exist. Ready-made titles run from the [PTR VR Library](https://peopletechrevolution.com/xr/ptr-vr-library); custom scenarios are built from your own situations. See [how provider types compare](https://peopletechrevolution.com/learn/choosing-a-roleplay-training-provider). ### Headset or browser? Either. Rehearse in a [VR headset](https://peopletechrevolution.com/xr/virtual-reality) or with an [AI roleplay partner](https://peopletechrevolution.com/ai/ai-roleplay-practice) on a laptop or phone. - [Case studies](https://peopletechrevolution.com/work/case-studies) - [Research and evidence](https://peopletechrevolution.com/work/research-evidence) - [Insights](https://peopletechrevolution.com/insights) - [Governance](https://peopletechrevolution.com/about/governance) Taking a pilot to sign-off? [Open the contact form](https://peopletechrevolution.com/work/innovation-teams#contact) Ask our CEO Simon Lowe’s Digital Twin a question ## Sources Each result in the document that reported it. ### [VR inclusion training at Google (ACM CHI 2024)](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf) Peer-reviewed paper, hosted by PTR Agreement that the training was better than the standard DEI training, and satisfaction. ### [VR training for nursing leaders: a controlled trial](https://doi.org/10.1016/j.socscimed.2024.117648) Social Science and Medicine Empathy and upstander outcomes against a control group. ### [The VR training module and its evaluation](https://doi.org/10.1097/NNA.0000000000001503) Journal of Nursing Administration How the Mayo Clinic training was built and received. ### [Mater immersive learning pilot](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) Mater Education program evaluation, hosted by PTR Concentration, engagement and demand for more VR training.