--- title: "NSQHS training in VR for Directors of Clinical Services" description: "For Directors of Clinical Services in Australian hospitals: de-escalation and clinical conversation practice built into the mandatory training program." canonical: https://peopletechrevolution.com/work/industries/healthcare-medical/directors-of-clinical-services --- [Our Work](https://peopletechrevolution.com/work) / [Industries](https://peopletechrevolution.com/work/industries) / [Healthcare and medical](https://peopletechrevolution.com/work/industries/healthcare-medical) # The mandatory training program an assessor can inspect An assessment lands with short notice, the mandatory training program has to hold up to a walk through the wards, and someone has to show which of your people actually took part. This page is written for that week. [Action 1.20](https://peopletechrevolution.com/learn/standards/nsqhs-action-1-20) ## What the standard asks of a training program [Action 1.20](https://peopletechrevolution.com/learn/standards/nsqhs-action-1-20) is part of the National Safety and Quality Health Service Standards, which the Australian Commission on Safety and Quality in Health Care sets and every Australian hospital is accredited against. [Read what it asks, in full](https://peopletechrevolution.com/learn/standards/nsqhs-action-1-20). A resus team waits on your call. ### One program, and a count of who was in it [Action 1.20](https://peopletechrevolution.com/learn/standards/nsqhs-action-1-20) asks a health service to "implement a mandatory training program to meet its requirements arising from these standards" and to "monitor the workforce's participation in training". Those words shape the education year at every hospital in the country. For a training register that means two columns which have to agree: who sat the session, and what the session asked them to do. PTR builds practice that fits inside the program you already run, so both columns come from one place. [Action 5.34](https://peopletechrevolution.com/learn/standards/nsqhs-action-5-34) ## The shift where somebody raises their voice [Action 5.34](https://peopletechrevolution.com/learn/standards/nsqhs-action-5-34) sits in the Comprehensive Care Standard of the same national standards, set by the Australian Commission on Safety and Quality in Health Care. [Read what it asks, in full](https://peopletechrevolution.com/learn/standards/nsqhs-action-5-34). A relative speaks up, a clinician listens. ### What [Action 5.34](https://peopletechrevolution.com/learn/standards/nsqhs-action-5-34) asks for [Action 5.34](https://peopletechrevolution.com/learn/standards/nsqhs-action-5-34) asks a health service to identify patients at risk of becoming aggressive or violent, to implement de-escalation strategies, and to minimise harm to patients, carers, families and the workforce. The last three words are the ones your staff feel. PTR builds those strategies as scenarios: the relative who arrives angry at a bedside, the triage counter late in the evening, the corridor update that goes wrong. Staff run each one as often as they need, and nobody in the room gets hurt. How it starts here ## A funded pilot, a measured cohort, a handover How a hospital starts with PTR, in the order it happened at Mater Education. A clinician practises with a seated patient. ### The order it happened in at Mater Mater Education brought its own feedback program into VR with a $40,000 Advance Queensland grant and $110,000 of its own funding. More than 60 staff took it across the regional and Brisbane campuses, and [Mater ran the evaluation](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement). Then Mater's own facilitators were trained to run it, and the program has run on the hospital’s own educators since. That is the handover a Director of Clinical Services can promise upward, because the capability stays inside the service. 93% enjoyed the experience 96% wanted more VR-based learning Figures as reported by Mater Education following its program evaluation. [Mater Education, immersive learning pilot closure report, 2025](https://peopletechrevolution.com/uploads/docs/mater-immersive-learning-pilot-2025.pdf) What you can ask for ## Three things you can take upward this month None of them needs a new budget line, a supplier panel or a place on next year's capital plan. One conversation, rehearsed at the counter. ### A pilot inside a program you run Nothing new arrives on the training calendar. One cohort sits inside the mandatory program that already exists, in a scenario your incident reports keep pointing at, so the trial answers a question your executive is already asking. ### Your own educators run it The first group is delivered with PTR in the room. The second is delivered by your own clinical educators, because a capability that walks out with the supplier was never really yours to hold. Her answers, in her own words. ### An evaluation in your name Mater ran its own evaluation and reported the result under its own name. Ask for the same shape here: your questions, your participants, your report, so what the executive reads belongs to the hospital. Mater's closure report is the shape to copy: a cohort, a set of questions asked before and after, and a result the hospital could put its own name to because it owned every part of it. [The report itself is here](https://peopletechrevolution.com/uploads/docs/mater-immersive-learning-pilot-2025.pdf). [Talk to us](https://peopletechrevolution.com/talk-to-us)[How a first build gets paid for](https://peopletechrevolution.com/learn/how-a-first-build-gets-paid-for) ## The two actions this page is built on Both sit in the National Safety and Quality Health Service Standards. Here is each one, with a link. ### [Clinical Governance Standard, Action 1.20](https://www.safetyandquality.gov.au/standards/nsqhs-standards/clinical-governance-standard) Australian Commission on Safety and Quality in Health Care The health service organisation implements a mandatory training program to meet its requirements under the standards, and monitors the workforce's participation in training. ### [Comprehensive Care Standard, Action 5.34](https://www.safetyandquality.gov.au/standards/nsqhs-standards/comprehensive-care-standard) Australian Commission on Safety and Quality in Health Care The health service organisation has processes to support collaboration with patients, carers and families to identify patients at risk of becoming aggressive or violent, implement de-escalation strategies, and safely manage aggression and minimise harm to patients, carers, families and the workforce. Related PTR work - [Healthcare and medical](https://peopletechrevolution.com/work/industries/healthcare-medical) - [Our approach to immersive training](https://peopletechrevolution.com/xr) - [The Mater Education case study](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement) - [Full peer-reviewed research](https://peopletechrevolution.com/work/research-evidence)