--- title: "Enterprise VR case studies: Google, Metro Trains, Etihad" description: "How Google, Metro Trains, Etihad Airways and Cornell University used People Tech Revolution's VR training to build inclusion and challenge bias at work." canonical: https://peopletechrevolution.com/work/case-studies/workplace-enterprise --- [Our Work](https://peopletechrevolution.com/work) / [Case Studies](https://peopletechrevolution.com/work/case-studies) # Workplace and enterprise case studies Inclusion training built around their own people and situations, then measured. [Download the Google research paper PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf) Three replies, and one to choose. ## The office moments people replay for days An idea credited to the wrong person, a joke that landed badly, a meeting where one voice never got in. Google, Metro Trains, Etihad Airways and Cornell University each brought PTR a version of those moments, and each got a program built from its own people's experience. Google ## VR DEI training Four VR scenarios built from real incidents at Google, co-designed with its DEI team, and written up in a peer-reviewed CHI paper. A first session on the open-plan floor. ### Two perspectives on one incident PTR co-founder Leonie Sanderson co-designed the scenarios with Google's DEI volunteers, so trainees stand inside a difficult workplace situation from two sides. In the [CHI 2024 study](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf), 91% of testers rated the scenarios realistic, and all but one rated the training better than Google's standard DEI training. [Read the Google case study](https://peopletechrevolution.com/work/case-studies/google-vr-dei-training) ### Inside the Google scenarios A hybrid meeting, a team room with a reply to choose, a colleague mid-sentence. A hybrid meeting, one voice on screen. A team room, and a reply to choose. Feedback given mid-sentence, hand raised. > "Virtual reality provides a safe and controlled environment where participants can engage in scenarios that challenge gender biases and promote inclusive behaviour." Simon Lowe CEO, People Tech Revolution. [Global Best Practice Group, VR](https://globalbestpracticegroup.com/vr/) Metro Trains ## Gender equity in operational roles Three VR workshops with Grit Leadership that put Metro Trains' leaders inside the bias its policies could not see. A dawn rail yard, a colleague beside her. ### Head office, operational leaders and the depot Metro Trains had used VR for technical training and wanted to know whether it could shift leadership mindsets about women in roles like train maintenance. Three sessions, each for a different audience, used the Everyday Inclusion module to make systemic bias visible to the people who set the policy. [Read the Metro Trains case study](https://peopletechrevolution.com/work/case-studies/metro-trains-gender-equity) Etihad Airways ## Confronting bias in cabin crew culture A two-day VR pilot in February 2024 with Utano Global, for a multicultural cabin crew. A facilitator fits a headset in the lounge. ### Everyday Inclusion and Mind Shift, then a yarning circle Cabin crew met unconscious bias and cultural misunderstanding in practice, then talked it through in a yarning circle led with Utano Global. The pilot ran in an airport lounge on Meta Quest 3 headsets, with crew from across a multicultural workforce. [Read the Etihad Airways case study](https://peopletechrevolution.com/work/case-studies/etihad-cabin-crew-inclusion) ### Crew rooms and cabins A cabin seat, a crew room with a reply to choose, a service counter by the window. Reaching for a control from the cabin seat. A crew room, and a reply to choose. A service counter by the window. Cornell University ## Everyday Inclusion The three-part module co-designed with Cornell University that Metro Trains and Etihad Airways later used. A difficult conversation with a manager. ### The title the other programs stand on Co-designed with Cornell University and diversity and inclusion expert Angela Winfield, the module explores unconscious bias, microaggressions and intersectionality from the seat of the person it happens to. It is the same title later used with Metro Trains and Etihad Airways, and the lead title in the PTR VR Library. [Read the Everyday Inclusion case study](https://peopletechrevolution.com/work/case-studies/everyday-inclusion-cornell) ## Where the practice goes next at work The same method reaches the promotion conversation, the delegation that gets pushed back, and a reply chosen in a plain office. A reply chosen in a plain office. The promotion conversation, across the desk. New work, and a colleague who pushes back. ## Where next The industry page, the research behind the Google study, the library titles, and how AI practice partners fit. [Workplace and Enterprise. Every workplace conversation PTR builds for. Feedback, the upset customer, the sensitive concern, with the evidence linked.](https://peopletechrevolution.com/work/industries/workplace-enterprise) [The Google CHI 2024 paper. The peer-reviewed study, read in full. What was measured, with whom, and what the testers said.](https://peopletechrevolution.com/work/research-evidence/vr-dei-training-google-chi-2024) [Mind Shift in the library. Gender bias in an ordinary meeting, and a view that lands badly. The second module Etihad crew used.](https://peopletechrevolution.com/xr/ptr-vr-library/mind-shift) ### And more places to look Every case study PTR has published, and where an AI practice partner fits beside the VR. [All case studies. Client by client, what was built and what happened. Eight programs across health, education, government and the workplace.](https://peopletechrevolution.com/work/case-studies) [AI training and roleplay. A practice partner on a screen, no headset required. Where AI conversation practice fits beside VR.](https://peopletechrevolution.com/learn/ai/ai-training-roleplay) Want a result like this for your own workplace? [Open the contact form](https://peopletechrevolution.com/work/case-studies/workplace-enterprise#contact) Ask our CEO Simon Lowe’s Digital Twin a question