--- title: "Speaking up for safety: practise the concern and the reply" description: "Speaking-up practice for hospitals, mines and customer-facing teams: VR titles, custom VR, AI roleplay and facilitated sessions, with results from Mater." canonical: https://peopletechrevolution.com/training/speaking-up-for-safety --- [Training programs](https://peopletechrevolution.com/training) / Speaking up for safety # Speaking up for safety: the moment someone has to say it A risk is noticed. Someone senior is busy. Practise the words, and the response, before anyone depends on them. The moment ## A concern with nowhere to go A nurse sees a patient getting worse. A counter worker watches a colleague treat a customer badly. A new starter spots a shortcut on site. Each knows something is wrong. The hard part is saying it to someone who outranks them, and being heard. A charge nurse briefs nurses at the station. A supervisor faces a guest at the desk. A crew member faces seated colleagues. Why it goes wrong ## The words arrive too late, or too softly People know the policy. What fails is the moment: a senior colleague who sighs, a busy shift, a concern phrased as a question that is easy to wave away. A nurse leader faces colleagues in a corridor. ### Each side of the conversation A concern protects someone when the receiver acknowledges it, asks and acts. [AHRQ’s TeamSTEPPS curriculum](https://www.ahrq.gov/teamstepps-program/curriculum/mutual/teach/two-day.html) teaches assertion and escalation, and gives the person being challenged a duty to acknowledge it. So practice gives each role a turn. Every way to practise it ## Ready-made, custom built, in a browser or in the room Choose the format that fits the workforce and the risk. Most programs combine formats. Facing a colleague in the lift. ### Ready-made VR titles In [Lift VR](https://peopletechrevolution.com/xr/ptr-vr-library/lift-vr), a leader has seconds to answer a sensitive request in their own voice. [Finding Common Ground](https://peopletechrevolution.com/xr/ptr-vr-library/finding-common-ground) puts staff behind a counter as a colleague refuses a customer, then has them practise stepping in. Each sits in the [PTR VR Library](https://peopletechrevolution.com/xr/ptr-vr-library). A participant faces a nurse in scrubs. ### Custom VR, set in your own rooms Mater Education rebuilt its Speaking with Good Judgement program in VR, in recreations of its own hospital rooms. A [custom XR build](https://peopletechrevolution.com/xr) starts from your incident themes and your escalation pathway, and a [fast build](https://peopletechrevolution.com/fast-builds) puts a first version in front of staff quickly. A practitioner rehearses beside a facilitator. ### AI roleplay in a browser With [AI roleplay practice](https://peopletechrevolution.com/ai/ai-roleplay-practice), a nurse or supervisor raises the concern with an AI colleague on a laptop or phone, gets feedback against set criteria, and tries again in private. A facilitator and participant talk it through. ### A facilitated session and debrief A facilitator briefs the group, each person takes a turn, and the debrief finds the point where the concern could have been missed. That conversation is where practice becomes a habit. The evidence ## What a hospital and a bank reported A client’s own program evaluation, and pilot results published by Equal Reality, a subsidiary of People Tech Revolution, which built the training. Inside the Mater build, at a bedside. ### Client evaluation: Mater Education In Mater’s own [program evaluation](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) of a pilot with more than 60 staff, 90% of participants reported better concentration, 77% found the scenarios more engaging than face-to-face delivery, and over 96% wanted more training in VR. [Read the case study](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement). [Download the Mater case study PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) People practise a service conversation. ### Published by Equal Reality: a major bank Staff felt a customer refused because of his sexuality, then practised speaking up as the colleague who saw it. Of the 161 participants, 96% felt prepared to act if they saw this behaviour at work, in results [Equal Reality published](https://equalreality.com/case-studies/). [Read the case study](https://peopletechrevolution.com/work/case-studies/bank-lgbtq-inclusion-pilot). How it runs ## Run it the way your team already learns. [Run it yourself Your facilitator runs PTR VR Library titles on standalone headsets.](https://peopletechrevolution.com/xr/ptr-vr-library) [In a browser Staff rehearse with an AI partner on a laptop, no headset.](https://peopletechrevolution.com/ai/ai-roleplay-practice) [Facilitated over video A PTR facilitator runs the debrief by video, wherever teams sit.](https://peopletechrevolution.com/training/how-we-deliver) [With your trainer A trainer you already know runs it, licensed and prepared by PTR.](https://peopletechrevolution.com/training/for-trainers) A consultation across a table, tablet between. ### Start with the concern that gets stuck Tell us where concerns stall in your organisation, and we will show you how teams like yours rehearse it. [Talk to us](https://peopletechrevolution.com/talk-to-us) or [book a time with our team](https://calendly.com/simon-ptrvr/30min?utm_content=solspeakingup). Related pages - [Speaking up for safety guide](https://peopletechrevolution.com/learn/speaking-up-for-safety-training) - [Mater case study](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement) - [Healthcare](https://peopletechrevolution.com/work/industries/healthcare-medical) - [Mining & resources](https://peopletechrevolution.com/work/industries/mining-resources) - [Evidence for innovation teams](https://peopletechrevolution.com/work/innovation-teams) - [All training programs](https://peopletechrevolution.com/training) Rehearsing a safety concern? [Open the contact form](https://peopletechrevolution.com/training/speaking-up-for-safety#contact) Ask our CEO Simon Lowe’s Digital Twin a question ## Sources Each result and rule in the document that reported it. ### [Mater immersive learning pilot](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) Mater Education program evaluation, hosted by PTR Concentration, engagement and demand for more VR training. ### [DEI Pilot Program Results](https://equalreality.com/case-studies/) Equal Reality case studies The bank pilot and its results. ### [TeamSTEPPS: mutual support](https://www.ahrq.gov/teamstepps-program/curriculum/mutual/teach/two-day.html) Agency for Healthcare Research and Quality Assertion and escalation, and the challenged member’s duty to acknowledge.