--- title: "Knowledge twins: expert access when the expert is busy" description: "Digital twins for associations, universities and organisations with scarce experts: Didymo answers from approved material and hands over to a person." canonical: https://peopletechrevolution.com/training/knowledge-twins-and-expert-access --- [Training programs](https://peopletechrevolution.com/training) / Knowledge twins and expert access # Knowledge twins: an expert’s approved knowledge, available when they are not Members, students and staff ask the same questions. A twin answers from approved material and hands the hard ones back. The moment ## The question arrives in the middle of the night A nurse on nights has a question only a senior colleague could answer. A member of an association wants guidance the day before a deadline. A student is stuck the evening before an exam. The expert is asleep, booked out or on leave. A student faces an academic digital twin. A regional staff member faces an expert twin. A teacher on screen, mid-sentence. Why it goes wrong ## Expertise does not scale by email The same questions reach the same few people, and the answers live in their inbox. Knowledge that should reach members, students or staff waits for a reply. Curated sources laid out for review. ### Grounded in material the expert chose A conversational twin answers from a defined set of documents, lectures, case studies or policy manuals. Somebody decides what goes into that set, and can take an item back out again. Every way to build it ## Chat, voice, an avatar and a booked meeting [Didymo](https://peopletechrevolution.com/ai/didymo), PTR’s digital twin product, lets people choose how they ask. A booking panel beside the chat. ### Didymo: chat, voice, avatar, book Didymo answers in a browser or on a phone, by text, by voice or through a live on-screen avatar, and books a Google Meet with the real person from inside the conversation. A reviewer watches an AI conversation. ### A person stays over every answer The owner reviews what the twin has said, corrects an answer when it needs correcting, and keeps the approved-source list as the boundary of what it may say. The twin hands over to an adviser. ### Hands over when judgement is needed When a question falls outside the material or needs judgement, the conversation moves to the person the twin represents, with what has already been said attached. People arrange tiles for a workflow. ### Custom AI around your workflow A [custom AI build](https://peopletechrevolution.com/ai/custom-ai-experiences) connects a twin to calendars, booking and business tools, or links it with an [AI roleplay partner](https://peopletechrevolution.com/ai/ai-roleplay-practice) for training. Colleagues review a blank model head. ### Consent and likeness, settled first A twin of a real person needs consent, copyright and governance settled before it speaks, a point [UNESCO’s AI ethics recommendation](https://www.unesco.org/en/legal-affairs/recommendation-ethics-artificial-intelligence) raises. Data is processed in the locations and under the terms set out in our [governance](https://peopletechrevolution.com/about/governance). See a twin working ## Talk to a twin before you commission yours The digital twin of PTR’s CEO, Simon Lowe, runs on Didymo. It is a conversational [digital twin](https://peopletechrevolution.com/learn/ai/what-is-a-digital-twin): a counterpart that answers questions, not a live model of a machine. A headset wearer faces a twin, adviser nearby. ### Try Simon’s Twin [Talk to PTR’s CEO, Simon Lowe’s digital twin](https://studio.peopletechrevolution.com/connect) by chat, voice or avatar. Ask it about PTR’s work, then ask for a person. A twin forms above knowledge objects. ### Who commissions a twin [Associations and peak bodies](https://peopletechrevolution.com/work/industries/associations-peak-bodies) with member questions, [universities](https://peopletechrevolution.com/work/industries/education/university-simulation-centres) with a teacher in demand, and any organisation whose expert cannot be everywhere. How it runs ## Run it the way your team already learns. [Run it yourself Your facilitator runs PTR VR Library titles on standalone headsets.](https://peopletechrevolution.com/xr/ptr-vr-library) [In a browser Staff rehearse with an AI partner on a laptop, no headset.](https://peopletechrevolution.com/ai/ai-roleplay-practice) [Facilitated over video A PTR facilitator runs the debrief by video, wherever teams sit.](https://peopletechrevolution.com/training/how-we-deliver) [With your trainer A trainer you already know runs it, licensed and prepared by PTR.](https://peopletechrevolution.com/training/for-trainers) People set what a twin may say. ### Start with the question that repeats Tell us whose knowledge your members, students or staff wait for, and we will show you what a twin of it would do. [Talk to us](https://peopletechrevolution.com/talk-to-us) or [book a time with our team](https://calendly.com/simon-ptrvr/30min?utm_content=solknowledgetwins). Related pages - [Didymo](https://peopletechrevolution.com/ai/didymo) - [Digital twins](https://peopletechrevolution.com/ai/digital-twins) - [What is a digital twin?](https://peopletechrevolution.com/learn/ai/what-is-a-digital-twin) - [Associations & peak bodies](https://peopletechrevolution.com/work/industries/associations-peak-bodies) - [Governance](https://peopletechrevolution.com/about/governance) - [All training programs](https://peopletechrevolution.com/training) Sharing an expert’s knowledge? [Open the contact form](https://peopletechrevolution.com/training/knowledge-twins-and-expert-access#contact) Ask our CEO Simon Lowe’s Digital Twin a question ## Sources Definitions, research and ethics guidance at their source. ### [Digital Twins: Definitions and State of the Art](https://www.nist.gov/digital-twins/definitions-and-state-art) National Institute of Standards and Technology The engineering meaning of a digital twin, for comparison. ### [Using LLMs to Develop Personalities for Embodied Conversational Agents in Virtual Reality](https://dl.acm.org/doi/10.1145/3726986.3727048) OzCHI, ACM, 2025 How a language model gives a conversational character a consistent manner. ### [Recommendation on the Ethics of Artificial Intelligence](https://www.unesco.org/en/legal-affairs/recommendation-ethics-artificial-intelligence) UNESCO, 2021 The global recommendation behind consent and likeness.