--- title: "Clinical and patient conversations: practise before the ward" description: "Clinical communication practice for universities, simulation centres and hospitals: custom VR, AI patients, mixed reality and twins, with Mater results." canonical: https://peopletechrevolution.com/training/clinical-and-patient-conversations --- [Training programs](https://peopletechrevolution.com/training) / Clinical and patient conversations # Clinical and patient conversations: practise with a patient who answers back Uncertainty, bad news, a worried family, a concern for a senior colleague. Rehearse it before the ward. The moment ## The clinical knowledge is there. The words are the hard part A student explains uncertainty to a frightened family. A nurse answers a daughter who says her mother’s care plan was not followed. A registrar hears a concern at the end of a long shift. Each conversation shapes trust, consent and safety. Parents sit together in a family room. An oncology nurse talks with a reclining man. A patient and interpreter in a consult. Why it goes wrong ## Placements cannot schedule the hard conversation A student can finish a placement without ever telling a family something they did not want to hear. Simulation gives every learner the same moment, with a prebrief and a debrief, and a record where you set it up that way. A nurse educator briefs a student. ### Designed around simulation standards The [INACSL Healthcare Simulation Standards of Best Practice](https://www.inacsl.org/healthcare-simulation-standards) cover preparation, facilitation and debriefing, and connect scenario design with measurable objectives. Nursing regulators in Australia, the US and New Zealand each decide what simulation counts toward, as set out for [university simulation centres](https://peopletechrevolution.com/work/industries/education/university-simulation-centres). Every way to practise it ## A headset, a hologram, a browser or a twin Chosen for the task, the cohort and the room, then debriefed. A participant faces a nurse in scrubs. ### Custom VR set in your own wards Mater Education rebuilt its Speaking with Good Judgement program in VR, in recreations of its own hospital rooms, and its facilitators were trained to run the technology themselves. [De-escalation for healthcare](https://peopletechrevolution.com/training/de-escalation-training-healthcare) uses the same approach. A patient speaks from a hospital bed. ### AI patients in a browser An [AI roleplay patient](https://peopletechrevolution.com/ai/ai-roleplay-practice) answers in their own time on a laptop, so a whole cohort can rehearse the same consultation, get feedback against set criteria and try again. A clinician addresses a holographic patient. ### Mixed reality in the simulation lab [Mixed reality](https://peopletechrevolution.com/xr/mixed-reality) places a holographic patient in a real room, so students keep sight of the equipment, the space and each other. An adult faces a clinician digital twin. ### A clinician’s twin for questions after hours A [conversational twin](https://peopletechrevolution.com/ai/digital-twins) answers from a clinician’s approved material, the way a senior colleague would on a night shift, and hands over to the person when judgement is needed. A nursing student sits in a ward office. ### Prebrief, rehearse, debrief A facilitator prebriefs the case, the student rehearses, and the debrief asks for the reasoning behind each choice before a second attempt. A complaint handoff becomes a scenario with the steps in [complaints and open disclosure](https://peopletechrevolution.com/insights/aged-care-complaints-open-disclosure). The evidence ## What a hospital and a health system reported A client’s own program evaluation, and published research on a program for nurse leaders. Inside the Mater build, at a bedside. ### Client evaluation: Mater Education In Mater’s own [program evaluation](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf), 90% of participants reported better concentration, 77% found the scenarios more engaging than face-to-face delivery, and over 96% wanted more training in VR. [Read the case study](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement). [Download the Mater case study PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) A nurse leader faces colleagues in a corridor. ### Published research: Mayo Clinic In the [Mayo Clinic evaluation](https://doi.org/10.1097/NNA.0000000000001503) of a VR diversity, equity and inclusion program People Tech Revolution built for nurse leaders, 91.9% of respondents agreed they achieved the learning objectives. Self-reported; 593 of 1,131 learners responded. How it runs ## Run it the way your team already learns. [Run it yourself Your facilitator runs PTR VR Library titles on standalone headsets.](https://peopletechrevolution.com/xr/ptr-vr-library) [In a browser Staff rehearse with an AI partner on a laptop, no headset.](https://peopletechrevolution.com/ai/ai-roleplay-practice) [Facilitated over video A PTR facilitator runs the debrief by video, wherever teams sit.](https://peopletechrevolution.com/training/how-we-deliver) [With your trainer A trainer you already know runs it, licensed and prepared by PTR.](https://peopletechrevolution.com/training/for-trainers) A GP welcomes a patient across the desk. ### Start with the conversation students avoid Tell us the consultation your students or clinicians find hardest, and we will show you how a cohort rehearses it. [Talk to us](https://peopletechrevolution.com/talk-to-us) or [book a time with our team](https://calendly.com/simon-ptrvr/30min?utm_content=solclinicalconversations). Related pages - [University simulation centres](https://peopletechrevolution.com/work/industries/education/university-simulation-centres) - [Healthcare](https://peopletechrevolution.com/work/industries/healthcare-medical) - [Mater case study](https://peopletechrevolution.com/work/case-studies/mater-speaking-with-good-judgement) - [Hospital case studies](https://peopletechrevolution.com/work/case-studies/healthcare-medical) - [Complaints & open disclosure](https://peopletechrevolution.com/insights/aged-care-complaints-open-disclosure) - [Speaking up for safety guide](https://peopletechrevolution.com/learn/speaking-up-for-safety-training) - [All training programs](https://peopletechrevolution.com/training) Teaching clinical conversations? [Open the contact form](https://peopletechrevolution.com/training/clinical-and-patient-conversations#contact) Ask our CEO Simon Lowe’s Digital Twin a question ## Sources Each standard and result at its source. ### [Healthcare Simulation Standards of Best Practice](https://www.inacsl.org/healthcare-simulation-standards) INACSL Preparation, facilitation, professional integrity and debriefing. ### [Mater immersive learning pilot](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) Mater Education program evaluation, hosted by PTR Concentration, engagement and demand for more VR training. ### [Promoting nursing diversity, equity and inclusion through virtual reality](https://doi.org/10.1097/NNA.0000000000001503) Journal of Nursing Administration, 2024 Learner evaluation of a VR education program for nurse leaders.