--- title: "Training programs for the conversations that matter" description: "Speaking up, de-escalation, hard conversations, inclusion, induction, clinical talk and expert twins: practice with VR, AI roleplay, Didymo and facilitators." canonical: https://peopletechrevolution.com/training --- Training programs # Training programs for the conversations that matter Speaking up, calming someone down, saying the hard thing, noticing bias. Choose the conversation, and we build the practice around it. The conversations ## Moments that decide what happens next Pick the conversation your people find hardest, and see every way they can rehearse it before it counts. [Practising feedback in a ward scenario. Speaking up for safety. A risk is noticed and someone senior is busy. Practise saying it, and hearing it.](https://peopletechrevolution.com/training/speaking-up-for-safety) [A man leans across a service counter. De-escalation. Voices rise at the counter, the bedside or the bus door. Rehearse the first few seconds.](https://peopletechrevolution.com/training/de-escalation) [A manager rehearses across a small table. Difficult conversations. Feedback, complaints and bad news. Practise with someone who answers back.](https://peopletechrevolution.com/training/difficult-conversations) [A feedback scenario from the Google training. Bias and inclusion. Feel exclusion from the inside, then practise the words that change the room.](https://peopletechrevolution.com/training/bias-and-inclusion) More conversations ## Starting work, serving everyone, caring well, asking an expert The same approach, for the first week on the job, the customer who needs a different kind of help, the clinical conversation and the expert who is hard to reach. [A new starter waits in the kitchen. Induction and onboarding. The first shift, the first site, the first client. Rehearse it before the first day.](https://peopletechrevolution.com/training/induction-and-onboarding) [A cafe scenario for supported movement. Disability awareness and inclusive service. Serve every customer well by practising the moments that trip staff up.](https://peopletechrevolution.com/training/disability-awareness-and-inclusive-service) [A GP welcomes a patient across the desk. Clinical and patient conversations. Bad news, consent, a worried family. Practise with a patient who answers back.](https://peopletechrevolution.com/training/clinical-and-patient-conversations) [An adult faces an expert digital twin. Knowledge twins and expert access. An expert’s approved knowledge, answering questions when the expert cannot.](https://peopletechrevolution.com/training/knowledge-twins-and-expert-access) For buyers ## Answers for the people who own the training The standards wording, the evidence and where practice fits, written for the educator, the L&D lead, the safety lead, the aged care educator and the innovation lead. [A nurse educator briefs a nursing student. For clinical educators and simulation leads. The standards wording, what a debrief contains, and how a scenario grows from an incident, for hospitals and university simulation centres.](https://peopletechrevolution.com/training/for-clinical-educators-and-simulation-leads) [A leader briefs staff in an office. For learning and development leaders. What the positive duty and psychosocial codes ask you to train, a program shape to hand to an owner, and where practice fits.](https://peopletechrevolution.com/training/for-learning-and-development-leaders) [A man speaks across a triage desk. For safety and wellbeing leads. What the code asks you to train, what counts as evidence, and where practice fits, in Australia and the United States.](https://peopletechrevolution.com/training/for-safety-and-wellbeing-leads) [A support worker greets a resident at home. For aged care and home care educators. What counts as competency and dementia training, US in-service hours and pseudo-patients, and the record an assessor reads.](https://peopletechrevolution.com/training/for-aged-care-and-home-care-educators) [People adjust controls around a shared model. For innovation and digital leads. The frameworks, data answers and fast-build path a pilot needs on its way to a program.](https://peopletechrevolution.com/training/for-innovation-and-digital-leads) Planning a program ## What to settle before a session runs Headsets, the stages of a pilot, the business case and the purchase, each answered with the rules and sources a buyer needs. [A facilitator helps someone put on a headset. Headsets and equipment. Whether you need headsets, who brings them, which ones fit, and how to keep a shared headset clean between users.](https://peopletechrevolution.com/training/headsets-and-equipment) [A facilitator guides someone in a headset. How a pilot runs. The stages, the roles on each side and the measures chosen up front, with what Mater and Google measured.](https://peopletechrevolution.com/training/how-a-pilot-runs) [A director waits in a plain meeting room. For the person writing the business case. How to evaluate a program, what the published results measured, and what violence and turnover cost, in Australia and the United States.](https://peopletechrevolution.com/training/business-case-and-evaluation) [Planners review a flood response plan. For procurement and finance teams. Thresholds, portals and what an RFQ should ask for, in Australia, New Zealand and the United States.](https://peopletechrevolution.com/training/procurement-and-tenders) How PTR delivers ## Every way to practise a conversation Most programs combine formats, chosen for the workforce and the risk. [How we deliver](https://peopletechrevolution.com/training/how-we-deliver) shows each format and who runs it. A participant rehearses while others watch. ### The PTR VR Library Ready-to-run titles for bias, discrimination, anxiety and leadership, including [Equal Reality VR](https://peopletechrevolution.com/xr/ptr-vr-library/equal-reality-vr). [See the Library](https://peopletechrevolution.com/xr/ptr-vr-library). A clinician rehearses a ward round. ### Custom VR and XR Scenarios built from your own rooms, incidents and escalation pathways, in [VR, AR or MR](https://peopletechrevolution.com/xr). A [fast build](https://peopletechrevolution.com/fast-builds) puts a first version in front of staff quickly. A patient speaks from a hospital bed. ### AI roleplay in a browser An [AI character](https://peopletechrevolution.com/ai/ai-roleplay-practice) plays the other person on a laptop or phone, gives feedback against set criteria, and runs the scene again. A reviewer watches an AI conversation. ### Didymo digital twins [Didymo](https://peopletechrevolution.com/ai/didymo) answers from an organisation’s approved material and hands over to a person when judgement is needed. Facilitators hand over a practice session. ### Facilitated sessions A facilitator briefs the group, each person takes a turn and the debrief turns what was noticed into what people will do next time. A PTR facilitator can join by video call, or a [trainer you already work with](https://peopletechrevolution.com/training/for-trainers) can run the room with PTR’s scenarios and preparation. Programs can run [under your own brand](https://peopletechrevolution.com/training/for-trainers), delivered by your trainers or ours and licensed for your organisation or for the clients you train. The evidence ## Results from Google, Mater and Mayo Clinic For de-escalation, the evidence is [published research by other teams](https://peopletechrevolution.com/insights/vr-de-escalation-training-evidence), summarised with its limits. A home-office call, a Google scenario. ### Peer reviewed: Google, ACM CHI 2024 A [peer-reviewed paper](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf) evaluated VR inclusion training built with Equal Reality, a subsidiary of People Tech Revolution. The 7 trainees who returned the optional survey gave 82% average agreement that it was better than Google’s standard DEI training. Inside the Mater build, at a bedside. ### Client evaluation: Mater Education In Mater’s own [program evaluation](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) of its speaking-up pilot, over 96% of participants wanted more training in VR. [Download the Google research paper PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf) [Download the Mater case study PDF](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) A clinician at a hospital bedside. ### Peer reviewed: Mayo Clinic A DEI program People Tech Revolution built for Mayo Clinic nurse leaders was tested against a control group, and those who trained gained in empathic feeling ([p = .002](https://doi.org/10.1016/j.socscimed.2024.117648)). A consultation across a table, tablet between. ### Start with the conversation your people find hardest Tell us where it goes wrong, and we will show you how teams like yours rehearse it. [Talk to us](https://peopletechrevolution.com/talk-to-us) or [book a time with our team](https://calendly.com/simon-ptrvr/30min?utm_content=training). Related pages - [VR training & roleplay](https://peopletechrevolution.com/training/vr-training-and-roleplay) - [VR de-escalation training](https://peopletechrevolution.com/training/vr-de-escalation-training) - [De-escalation training for healthcare](https://peopletechrevolution.com/training/de-escalation-training-healthcare) - [Occupational violence & aggression training](https://peopletechrevolution.com/training/occupational-violence-aggression-training) - [Customer aggression training](https://peopletechrevolution.com/training/customer-aggression-training) - [Conflict resolution training](https://peopletechrevolution.com/training/conflict-resolution-training) - [Evidence for innovation teams](https://peopletechrevolution.com/work/innovation-teams) - [Research & evidence](https://peopletechrevolution.com/work/research-evidence) - [Case studies](https://peopletechrevolution.com/work/case-studies) - [PTR VR Library](https://peopletechrevolution.com/xr/ptr-vr-library) - [Learn](https://peopletechrevolution.com/learn) - [How we deliver](https://peopletechrevolution.com/training/how-we-deliver) - [For trainers & facilitators](https://peopletechrevolution.com/training/for-trainers) - [Talk to us](https://peopletechrevolution.com/talk-to-us) Choosing how your team practises? [Open the contact form](https://peopletechrevolution.com/training#contact) Ask our CEO Simon Lowe’s Digital Twin a question ## Sources Each result in the document that reported it. ### [VR inclusion training at Google (ACM CHI 2024)](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-google-vr-inclusion-training-chi-2024.pdf) Peer-reviewed paper, hosted by PTR Agreement that the training was better than the standard DEI training. ### [Mater immersive learning pilot](https://peopletechrevolution.com/uploads/docs/people-tech-revolution-mater-immersive-learning-pilot-case-study.pdf) Mater Education program evaluation, hosted by PTR Demand for more training in VR. ### [VR training for nursing leaders: a controlled trial](https://doi.org/10.1016/j.socscimed.2024.117648) Social Science and Medicine Empathy and upstander outcomes against a control group.